Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of bohogipsy.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
N***a
The order came for 18 days. ordered 21.07 07.09 already delivered order. is fully consistent with the description. quality at altitude. on your xs-xss order 2. and the dress is loose to me. a little need to take in. tsvet eyvori. white with a slightly yellowish tinge, I thought to be gray shade for some reason. shipping russian express
M***n
selling communicative. charge and answer very fast. high quality dress as. highly recommended selling. good! 100% ok! me ha surprised very well.
M***a
dress beautiful, long but. it is very fast of two days send. seller recommend.
F***r
dress is simply stunning j.-f thank you love
Customer
thank you very much seller! match dress description, size match pictures and match. parameters can be ordered according to your, заказывала-size fit me mesh size size (not смотрела указный matching russian and size, ушить-добавила cm cm couple plus and can расшить none). clarified seller after order, clarified. a few days standby and the road отправилась package-send came already after order less than a month. tailored dress well-ниточка ниточке to “no smell. straight dress say is увесистое)))) good pasted top, comfortable fabric, triple skirt, light not transparent”, to close eyes готовилась недочеты such-fix that would not!
F***r
m size dress really gorgeous and perfectly now i am happy hot! very fast delivery, l super communication seller thanks lot listening
D***k
Beautiful Dress.! The pic does NOT do enough for the dress. I was very pleased. The seller was in contact with me thru the complete process. They even motified my dress at the V to bring it up so it was not so showy. I loved the detail, color, perfect fit!
Customer
I am very happy with this product, I was very surprised at how amazingly it was packaged and sent to keep it in shape. Thank you again five stars plus.
Customer
good item fast shipping A +++ seller , thanks. I am satisfied very
K***a
This is a beautiful dress. Sandy worked with me and was very prompt in answering all of my questions. I really love it, it’s perfect. Highly recommended. It arrived very quickly too. They did all of the customizations I asked for as well. Couldn’t be happier!
J***r
This Is the best purchase I have ever made! I did the custom size and it was super easy to put in my measurements. Once I ordered I was emailed to confirm my measurements and that I had chosen the right color. I was assured that it would be here well before my wedding; it was all completed in less than 3 weeks and delivered to Canada. It fits me like a glove and I am so happy with it!!!! I can’t wait to wear it in my wedding day!!!! I don’t want to wear it only once though. Seller is the best I have ever dealt with, highly recommend.
A***v
dress super, color, seller спрашивал parameters as said tailored
E***n
Felizzzzzz recomendable, comunicación con el vendedor, rapidez 1mes, bien empaquetado para no coger mala forma, perfecto con la descripción y la foto… Yeahhhhhh
Customer
The wedding dress
Customer
Thank You for the beautiful dress!!! This is AMAZING! Fast shipping! The size of a dress is tailor-made for me. My size: 92-72-101 cm, and tall is: 166 cm ————— Csodaszép ruha, minőségi anyag, gyors szállítás. Egyedi méretre szabták.
V***v
I am really pleased with the dress. it was custom size and fits perfectly. the only one thing was that I have ordered ivory colour – yet received pure white. otherwise i am very happy. good quality and price. recommend.
M***m
Precioso!!! ha llegado mucho antes de lo que me esperaba. Tenia mis dudas por comprar un vestido por internet pero es a medida, se ajusta perfectamente. Estoy encantada con el vestido
Customer
Платье очень понравилось! Продавец молодец!! Попросила сделать вырез поменьше, так и сделали. Отправила размеры и сшили все как надо, по фигуре. Очень довольна)))!!!
B***r
Vestido igual a foto! Estou satisfeita com a qualidade do tule e das rendas.
Customer
Thank you sooo much for this dress! It needs some work yet, the sewing is a bit foiled at some places, and the bra in it is not comfortable for me, but these are only problems of mine. The seller deserves even more stars than five! It was cheap, QUICK and everything about the order was better than OK. Recommend!
J***w
I am thrilled with my dress. Communication was very quick and I received my dress in approx. 4 weeks – very fast. Thank you so much. I will definitely order from you again. Staff were excellent. Kind regards, Jenny
M***y
Très belle robe, belle dentelle Coupée parfaitement Service client au top,réactif….. Livraison comme prévue Prise en blanc ,pas de tâches pas d’odeur à part l’odeur du neuf Merci beaucoup
M***t
Piękna! Uszyta na wymiar, pasuje, jakość super. Jak za tą cenę to bardzo polecam! Dobry kontakt ze sprzedającym.
Customer
Amazing! Love this gown!
M***k
Hij is prachtig en heel netjes gemaakt. De hals had wat hoger gemogen, daar had ik om gevraagd, maar dat komt nog goed.
Customer
I’ve been sewing my whole life, so when I saw the price on this dress I assumed it was too good to be true. Buy, I love a bargain and wanted extra booze at my wedding, so I decided to gamble on this dress. I took my own measurements as they describe in their picture diagram, and asked about customization. They obliged at no additional charge (I opted for a blush dress with champagne lace), and I anxiously awaited my package. Not even 2 weeks later, the package arrived and I pulled out this dress. Not only was it beautiful, but it fit – like a glove. I put it on and it was love; it’s the only dress I put on! The detail in the lace is beautiful, the dress feels sturdy but airy, and I had no problem busting a move or using the bathroom in it. It has a simple zipper back so easy on and easy off.
K***S
Красивое, продавец-девушка очень общительная, я заказывала по размеру, но мои параметры и рост уточнили и шили как я понимаю по ним. Платье изготавливали, пришлось подождать больше 2 недель, быстрая доставка (неделя) , но от службы доставки осталось ужасное впечатление (единственный минус). Платье со шлейфом и я его обрезала сама, изначально платье пришло идеально по росту, но я в нем путалась. Есть корсетная часть на уровне ребер, живот не стягивает, хорошо держит осанку, не нужен бюстгальтер. Спасибо продавцу за качество и отзывчивость
J***r
Šaty jsou nádherné! Krásně propracované, kvatliní, ušitý přesně na míru tak jak jsem potřebovala. Určitě doporučuji, jsem spokojená. 🙂 A přišli za 20 dní od objednání.
V***a
e lindo demais, maravilhoso e veio de acordo com as medidas enviadas, super indico! atencioso e fez de acordo com o combinado
M***z
My fiancee is very satifsfied. Its a very very good tailored dress and was sent very very quickly. Its really unbelievable. We are very happy. Very kind regards from Germany.
T***a
dress beautiful, cheap does not look, however crooked вшит bodice (one cup cone, other flat, visible pleat photo) lace symmetrical not everywhere. though my measurements, dress long need hemming. absolutely no stretch fabric, жмёт in the sleeves, zip up to the end of self that can’t.
S***n
El vestido es precioso, el color se ve un poco diferente en las fotos, pero aún así me encanta. A pesar de hacerlo a medida, me queda un poco grande de pecho, pero nada que no se pueda arreglar. Excelente comunicación con el vendedor, así da gusto comprar. Envío muy rápido, unas 3 semanas para confeccionarlo y menos de 1 en recibirlo. Encantada con la compra, muchas gracias!
Customer
I. LOVE.THIS. DRESS. I bought the light gray one, and sent custom measurements. I contacted the seller on to ask if it was possible to get the dress done with the measurements I had. The seller was very prompt in responding and super helpful in answering any qeustions I had. I requested for the lower neckline because I though it looked nicer, and I also asked for the dress to not be floor length because I don’t want to have to worry about wearing really high heels or it dragging on the floor. I received the dress, and it looked amazing! The tulle isn’t scratchy, the lace not cheap-looking at all, and the skirt part is puffy enough that I didn’t feel the need to get a petticoat. I didn’t have to wear a bra and I felt like it fit me really well, and can still eat a good-sized meal without worrying about breathing lol. I will definitely order from this seller again in the future if I need formal dresses.
A***i
Came in two weeks! It’s gorgeous. Seller made it custom for me and the quality is amazing.
Customer
I liked the dress. The store is responsive, answered all questions, made all changes as asked. I ordered 12, and received 28 of the same month that mega quickly. The only thing, i thought that tulle would be softer/tender, but according to the photo it is difficult to judge about it. In general, i’m happy with everyone, thank you 🙂
R***n
Perfect dress is beautiful I felt communicating with the store easily dress made on messure for the same price. Order in light gray and ivory.
Customer
very good product and very fast delivery. thank you store!
Customer
product was in a very satisfactory condition, response to my questions were very timely, and it arrived on time
A***e
Suknelę per 2 savaites pasiuvo pagal mano išmatavimus. Siuntimas truko 4 dienas. Suknelė atrodo kaip nuotraukose, 3 sluoksniai tiulio ir pamušalas, idealiai atitiko mano dydį personnel Rekomenduoju.
Customer
I almost cried when i opened the package and saw my dress. Iordered blush pink and asked the store to custom made the dress in my own size. They did such a great job! The color is just what i want, very soft and beautidul. the sewing is neat, lace are beautiful! I can’t believe that the dress is only under $100, which may cost over $1000 in some wedding store here! I love my dress. Thank you so much Sandy!
Customer
Everything is fine. the order went less than month. all is well packed and no damage.
A***n
This dress was perfect for our beach wedding. I ordered it with my custom measurements and alterations. ( Modest bust, floor length, no train and zipper/ button back, sash belt to match. ) I was so impressed at the quality of the dress along with the customer service. I received so many compliments and I loved everything about it.
Y***a
This dress exceeded my expectations. It’s gorgeous and I got so many compliments