Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of bohogipsy.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***r
Excellent product, and looks just like the image on the website. Good communication with the seller, and fast delivery. Very good value too!
C***z
so beautiful and so fast!! really really happy! I recommend!!
A***a
looks quite good.
D***A
Шикарно, огромное спасибо! сшита очень хорошо
M***s
Wel mooi maar materiaal is niet de kwaliteit zoals ik verwacht had.
A***s
Beautiful and perfect thank you
O***a
Спасибо продавцу! Сумка очень качественная,сшита аккуратно,никаких изъянов.Описание,цвет,все полностью соответствует описанию.
S***a
I really liked the bag! Wear continuously. All as in the photo. Roomy.
Customer
Absolutely love the bag! Exactly as described & arrived within a month.
E***a
High quality bag. Matches the photo. It is very beautiful and convenient. The store sends out quickly. I’ll buy more here.
A***a
A good bag, fully matches the photos. Lightning is narrow-notebooks have to stick vertically, and inside already unfold horizontally. There is a smell of artificial material, but not strong, should fade. It was packed in an anther, a bag, and several layers of umbilical fluff, did not crumple on the road. Purchase is satisfied
H***n
Good quality is like description
M***a
Great bag. Packed as branded. There was a slight smell, but quickly faded
E***h
Bag, although not leather, but looks cool. Not soft, so the shape holds. The internal volume is not very large, but everything you need (documents, keys, etc.) is placed, and the place remains. I recommend to buy
W***e
Very pretty
O***A
The bag is good, not crumpled, the size is average, for everything as needed. I’m happy. thank you.
A***A
Product as in description, very well packed and protected. The store has been very attentive, i ‘ve had problems with my shipping delivery office and the seller answered me quickly and kindly. Very happy 🙂
E***a
The bag is excellent! The material although artificial, but dense, the lines are even. Accessories and lining quality. Standard set of pockets. The bag is even slightly larger and more roomy than expected. 5 +
Y***a
Quality bag, stitched well. The description corresponds. Quite voluminous and roomy. A bit heavy. Delivery 3 weeks to st. petersburg. It looks impressive.
F***f
100%, very beautiful bag i, satisfied
N***a
Just perfect! Roomy, functional: 2 pockets inside and one outside! And it was about a month before peter.