Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of bohogipsy.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
R***a
not seem тёплым, biting cold in will check. more in real beige, than pink. height 164 cm, size 42-44 russian брали m. like beige looks reality in, pink not.
N***a
this series обладателей пополнила that’s пуховика. parameters of your подобрала shoulder 37-104 and 90-70 size l, to be with учётом поддеть sweater. length just below the knee. отменное design) порадовало very. secret pocket inside have. sleeves on манжетки резиночке, like курточек skiing. promotion 11.11 покупался. to buy recommend seller and favorite thank)
Customer
неплохое quality, basically looks beautiful and warm. unfortunately, eyelet дефективная вороте buttons for some, remodel to, so beautiful or zip up, as the photo, to seller 🙁 not turned it gave coupon 5 euro.
O***r
with communication and start. bought 11/11, long despatching seller, the last day waiting??!! unknown. предпоследний in, day i seem 6й уточнила it. data update forgotten can think?! answer zero! but track number appear day shipment. think oh great! check. more discharged at another person has been received and track ленинградской area in may 30!!! again write, no response few days! do not open dispute seller успела left contact, that said give tracking systems two different data and true track, worry not said. goods in china has been passed tracking by sending 21/11 december 23, so we only received! suddenly product protection of over, where check, новосибирске in a good, wait so long already. summarize: отвратительно to customer, разочарована i. slim. манжетов вязанных коротковаты hoses and no. the итогу отпишемся socks.
A***v
high quality пошита. when shipping помялась very, but it is no trouble
A***a
Very good coat!
A***a
wonderful down coat! enthusiastic i. beauty! week come-russian free express! the heat-think will to minus 10 perfectly. to minus 15 can. thank you very much seller!
J***a
excellent down coat, l height 165, village 44 good, order no point less. see how will be worn. shipping warehouse in, very fast.
A***a
spb to 4 days delivery. russia has been shipping. привёз parcel courier is. match’s size 44-46. slim, light. collar is gorgeous, but for петельки застёгивание неудобными made very. not just хлипкой seams are very convenient pockets on a delicate zipper. but over 5 stars ставлю originality design. seller recommend.
T***a
cool down coat! to russian подошёл size m 42-44. thank you the with decide помогло very write feedback who! looks like the photo. quality super! detachable collar. satisfied order, thank you! seller recommend.
O***a
very good coat. at an altitude of quality and style. very very big but have flaw and narrow shoulders. the daughter dress смогла thin t-shirt. hip wide in-not bigger size to take. shoulders and sleeves tight very артки flaw eternal. girls узкоплечим recommend buying. height 164 cm weight 60 kg брали-l.
D***v
written, that winter факту on a very cool. sure don winter in the area weather border spring autumn high 0 degrees.
A***h
very beautiful down coat. me тесновато shoulder, but it is not markedly. warm. below the knee length slightly (my height 170). shipping by courier arrived quite fast three.
A***a
down wonderful! заказала size m although S-M usually wear. to be exactly size but tailgating shoulder and sleeve length. quality is excellent, and not лезет nowhere not sticking out smell no. color beautiful, more beige, pink appear in a certain when shade. warm, soft and cozy. also collar solid pleasure, обзору prevent slightly a true armor soft statement this. подкачала delivery speed. down jacket 11.11 заказала, received 24.01. like it first returned back to seller, long then. поддерживал выходил seller and on it all the time. looking for long not expectation, as the elephant satisfied i)
L***l
quality is very good! i think it is the best on ali. but there are minus. it. other stitching and (more). thank you very much
S***n
second have заказываю down coat. кормлю baby поправилась chest, but me 🙂 don’t coat other way, to the most ходила coat this i during pregnancy delivery, huge despite the stomach. coat after first жиденьким become dry, обидно. amazing thank you so much for store items! this is my the ninth купленная thing you. and wish you love артку gently prosperities!
Y***k
excellent quality, тоненький. little свободноват me, jacket тоненькую on мерила but, will think warm perfectly.
Customer
excellent down coat, all match photo. 11.11 ordered, february early аж пришёл but it!!!! but the seller is very considerate, always, prompts. thank you! -original down very, high quality sewing. 165 cm height when накрывает knees. wear m, feedback начитавшись заказала but l. be and m, wide shoulders not because i not full and hand. if bust 37-38 cm shoulder to 95 cm, rise 165 cm not long hand then take to. to my широковат even 99 cm size l as to sat m. with the stock even sleeve length. color is gorgeous. recommend.
S***a
Шел две недели до Москвы с доставкой из России, странно, но да ладно. На свой S брала М, подошло идеально и если надеть ещё и теплый свитер движения все равно не сковываются. Ношу неделю, одна из кисточек успела потеряться на улице. Очень маленькие петельки, вам придется либо приноровиться, либо делать свои. Молнии не очень удобные, такие любят зажевывать ткань и “язычок” маленький. Воротник шикарный, но когда спускаешься ничего не видно)) приходиться прижимать его к себе. Пуховик выдерживает -20, если надеть теплый свитер. В целом довольна. Но учтите, что на фото магазина он выглядит “серьезнее” и толще.
E***a
Продавцу и швеям слава и огромная благодарность! Вещь великолепная, всё качественно сделано, пальто красивое, лёгкое, мягкое, размеры все подошли, но самое удивительное – дошло за 4 дня!!! Прямо с курьером домой)) Спасибо вам большое! Берите, не пожалеете!
Customer
Пуховик действительно отличный. Качество на высоте, не придерешься. Фото выкладывать смысла нет – всё как на картинке.
A***a
Г.КАЗАНЬ.ПРИСТРАИВАЮ. 89655981333. размер Л на 44-46. Все соответствует описанию. качество отличное. цвет благородный. фасон оказался не мой.
E***A
Everything is perfect quality, size, length. Delivery 4 days to peter by courier at home. At 42-44 ross l just right, the length is clearly to the knee at a height of 163 cm, looks great on the figure. Thank you, very satisfied.
E***a
At 44 the russian size took l, the height of 170-to the middle of the knee. The coat is pleasant in quality, but rather at a plush temperature. In the spring i will wear. I did not really like the clasp of the decorative collar, some two hilly loops, it will be necessary to come up with something else
O***M
Minus the star for the fact that it is extremely inconvenient to fasten the gate. Oooochen small buttons and loops. It would be much better if there were buttons instead of buttons. And so, the thing is good, pretty. In a mild frost norms
I***a
Everything is fine, the product fully corresponds to the description.
Customer
Down jacket is beautiful! Quality as always with artka! But! It is very thin! Down there is quite-very little. It pleases only that under it it can be something to pry. I took l, although i usually wear s, sat well. Wear only from + 5 to-5 degrees.