Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of bohogipsy.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***a
perfect product
Z***v
satisfied quality fast it all
P***i
good quality
S***a
perfectly. light, the winter теперешние on. good 5
N***a
horror jacket, размещён as кое кое where and down, coincided also size, value for money not
N***a
jacket normal, this but not money. 3800 on sale брала. really thin, account bottom style for задувает, open throat. like me color, very solid. подошли excellent long sleeve jacket 168 height, but it bigger size to take and og 96, 70 jacket великовата itself. nearly 2 month and shipping толко because and gave despatching long seller is wrong tracking number, my after sent after all questions, new gave track and started, but have passed moment to two weeks. therefore to open a dispute заканчивалась as protection, jacket was more and on the go. even not extended protection by my seller request. and it снимаю star.
S***a
jacket, quality, fur is natural, ошиблась minuteness but size shoulder 44-46 size m маловат and the breast. шла minsk in two months parcel, not know why so long)
T***a
thank you!
G***a
thank you, all is excellent! coat very light the warm winter.
Customer
excellent down coat. strong not biting cold, me-7 but it is not cold.
Customer
the second заказываю, all very satisfied.
R***r
Choose The delivery of RF, courier after a few days. My Height 170, weight 60, wear 44-46 Rus, took the jacket L, but it was necessary to take XL. Jacket strongly, sleeves and shoulders narrow. Fur is disgusting, watery, padding down uneven, cheap fabric jacket way thin cold spring/autumn. Sewing medium price it is overpriced. Not much more that shipping could not properly pack, just took a jacket in corporate артовском zip bag rolled and shook their tape, no mail package, tortured the thing of this, had to cut open the package from артки! In Short, the quality is so-so, it seemed to me that before it was much higher. Яставлючетыре races because чтопоставивменьшеотзыв почемутопадаетвнизилипропадает.