Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of bohogipsy.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer
Good day! I received a parcel. very fast delivery. ordered 02.09 13. 09… I confess honestly, was afraid to order, no feedback and do not see in real life, how to look down. but the firm artka beyond praise. the quality is good, good locks. All shovchik processed very efficiently. afraid to miss with the size, but it all worked out. the size P Russian ordered l. the seller advised xl, and even persuaded me to change to a larger size, but still sent l ??? l sat perfectly. jacket itself is not thick but I needed. 10. certainly not enough hood or fur collar but he liked the design its unusual… interesting, the fur on the pockets detachable collar knitted sewn tightly. inside there is an inner pocket. later hang more pictures, when stripped puhavik. Thank you seller for efficiency. Well and процветиния him!
A***a
92 bust my chinese. подошёл top. do not have growth and here. coat length 162 cm below the knee two fingers. длинне сядет perfect for height 168 cm all quality standards, light and warm.
E***o
The arm is very very tight, I suppose girls buy 2 size larger.
E***a
coat good. evaluate objectively can in the process until i love. winter is not, true at least not russian winter it seems like me. a show again wear. high quality beautiful thing, artkom my first. sleeve me of course, коротки, fingerless gloves knitting have. but i рассчитывала and no, long that my height 181 hands, i will find something size sleeve. 🙂 all the rest in good, 46-48 xl sat perfectly.
I***i
high quality thing. shipping fast, up flats seller молодец!!!
L***k
quality coat, beautiful but really безнадёжно sleeve short, need дошивать cuff. pretty jacket thin, winter for sure don version, spring autumn. лезет fur.
D***e
my height 173 cm, waist 74, hip 97 size xl заказала fit well, but need to short-надвязать. tailored very good, neat, fabric combination. kilogram about jacket is very easy. seller responsive.
T***N
Excellent! Thanks so much! At first I thought it would be cold because the jacket is very thin and light, but it’s really warm to stand still and even hot to move at -10°C Great seller! Helped to choose the size correctly.
M***m
of course hood is not enough, gate and though. quality is good. knee turns 168 height. sleeves and shoulder normal, but slightly widish bottom. size smaller could probably take.
M***m
мне очень понравилось . Лёгкое,наверное не очень греет,но прикольное своей необычностью.И качество на высоте.Фото позже дополню.
N***a
Bought the summer sale for 6012 rubles, same here includes the delivery, about $600. Goods came in about 40 days, that Kazakhstan is not bad. Satisfied with the 100%. Down light (it really down, although the seller in writing writes that insulation synthetic, but in fact, fluff. I like synthetic-easier to wash), don’t think very warm, but I took for autumn wear autumn when 0 *. Fabric very soft-dark looks like a dress, only a; light-very soft not rustling-To me it is important-hair “stand on end” from rustling) )). Inside brand lining and pocket. Outside fur pockets buttons-you can detach the fur is not thick. Collar super! Inner knitted part of the adjacent to the neck, external creates volume.