FAQs

[title text=”FAQ”] [accordion title=”ORDERING”] [accordion-item title=”Do I need to open an account in order to shop with you?”]

No, you don’t need to. You can make purchases and check out as a guest every time.

However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

[/accordion-item] [accordion-item title=”How do I /create an account?”]

Please click on “Login” followed by ‘Create An Account’ and fill in your personal particulars.

[/accordion-item] [accordion-item title=”How do I order?”]

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

[/accordion-item] [accordion-item title=”I have problems adding items to my shopping cart”]

You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.

[/accordion-item] [accordion-item title=”How do I pay for my orders?”]

We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA and American Express.

[/accordion-item] [accordion-item title=”Can I amend and cancel my order?”]

Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.

[/accordion-item] [accordion-item title=”I have a discount code, how can I use it?”]

Key in the voucher code at the field “Coupon Code” and click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.

[/accordion-item] [accordion-item title=”How will I know if my order is confirmed?”]

After you have placed your order, you will receive an e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

[/accordion-item] [/accordion] [gap] [accordion title=”SHIPPING & DELIVERY”] [accordion-item title=”When will my order be processed?”]

All orders will be processed within 2 working days, excluding weekends and public holidays. Time stated is based on Singapore Time (UTC/GMT +8 hours).

[/accordion-item] [accordion-item title=”How long will it take for me to receive my order?”]

The Standard courier delivery time frame is approximately 5 working days and the Express courier is approximately 3 working days from the time of placing your order. This is applicable only to all Singapore deliveries. For all international deliveries, the time taken is dependent on our logistics partners and their affiliates.

[/accordion-item] [accordion-item title=”How can I track my delivery?”]

Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You can check and track the delivery status of your orders here

[/accordion-item] [accordion-item title=”What are the shipping charges like?”]

Shipping is FREE for all international deliveries.

[/accordion-item] [accordion-item title=”Can I change my shipping address after my order has been confirmed?”]

Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address.

[/accordion-item] [accordion-item title=”I’ve purchased the wrong size or color”]

We do not provide exchanges for size or color. We do however, accept returns for products purchased from us. You can refer to our Returns & Exchanges policy here and its procedures.

[/accordion-item] [accordion-item title=”I have not received my parcel, what should I do?”]

Kindly drop an email to our Customer Care Team at orders@bohogipsy.store if you have not received your parcel after 10 working days and we will assist you accordingly

[/accordion-item] [accordion-item title=”Will there be an additional charge for redelivery?”]

There are no additional charges for redelivers up to two times. It is chargeable on the third attempt onward.

[/accordion-item] [/accordion]