1. Any changes of size/color/special requests are not acceptable after order placed exceeds 48 hours.
2. If exceed 48 hours, size or color or details of your order need to be changed, please send message to us, but you need to pay handling fee, also please postpone the shipment of your order.
3. The price is only for the dress, not include any accessories such as gloves,jacket,veil and petticoat.
ZYLLGF Vestido De Novia Vintage Sweetheart Sirene Robes De Mariee Mermaid Wedding Dress Boho Lace Up Bridal Dress Wedding Gown
Note:for plus size,20USD extra will be charged.
It is highly recommend that whenever possible you get a qualified seamstress to measure your dress size. You’d better get someone else to measure for you because of the inaccuracy of self-measuring. Measure with undergarments is similar to those you will wear with your dress; please keep in mind do not measure over other clothing. According to the different dress style,approx.8cm-13cm (3.15inch-5.12inch) additional length will be reserved for making a good fit dress for you.
1. Bust: CM/Inches
2. Waist: CM/Inches
3. Hips: CM/Inches
4. Hollow to Floor (with shoes or not): CM/Inches
5. Height: ________CM/Inches(from the top of head to floor with shoes)
6. Height of Shoes : CM/Inches
7. Dress Closure (Zipper or Lace Up): (Usually we recommend Lace Up)
8. Shoulder: CM/Inches
9. Armscye: CM/Inches
10. Dress Color:________(from our color chart or Customized)
Q: How far in advance should I order a dress before wedding
A: Please place your order at your earliest convenience. Normally, placing the order can’t be less than 1 month in advance of your wedding ceremony. We also afford you a comfortable time frame to accommodate any alteration if necessary.
Q: Our Cancellations Policy
A: Orders canceled within 24 hours of payment confirmation* will be eligible for a full refund.
– Orders canceled 1-3 days after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price.
– Orders canceled after 3 days of payment confirmation will be eligible for a partial refund consisting of the full shipping cost.
– Once your order has been shipped, it can no longer be cancelled.
Q: Defective, Damaged or Misshipped Items
A: You are eligible for a refund of the full purchase price plus shipping costs for defective, damaged or mis-shipped items. If you believe your items were damaged during delivery, you must first obtain “Proof of Damage” documentation from your delivery carrier.
Q: Sizing or Fitting Issues
A: As all of our dresses are hand-sewn and custom tailored, the finished gown may vary by approximately one (1) inch in either direction of the specified measurements. To ensure that your dress will still fit you perfectly, our tailors have created all our dresses with additional fabric in the seams to allow minor size modifications to be made easily.
Q: Dress is not the size you ordered
A: Should your dress size differ from the specifications of your order by more than one inch, we encourage you to find a local tailor to make adjustments, and we will gladly reimburse you for up to 100% of the product price in tailoring costs. If you choose this option, please remember to request a receipt from your tailor as a copy of it must be provided when requesting reimbursement.
Q: Dress is the size you ordered but does not fit
A: Dresses that do not fit properly but fit the specifications you ordered cannot be returned or exchanged.
As our dresses are made with additional fabric in the seams, you can make minor adjustments at a local tailor, at your own cost.
Please note: if your order specifications differ too greatly from the final sizing request, resizing may not be possible.
Q: Color Mismatch
A: The settings of your computer screen may alter the color of the pictures shown on color chart of my shop. Slight color mismatches between the color of your dress and the color shown on screen may not mean that the dress is defective or misshipped. However, if you are confident that you have received the item in a wrong color, please contact Customer Service to see if a return or refund is possible.
Returning For Replacement or Refund
Your satisfaction is of utmost importance to us. Upon the arrival of your package, we encourage you to check and make sure that the dress has been made to your order specifications. Try on your dress as soon as possible without removing the tags, altering, or washing the dress.
If you are returning or exchanging dresses or accessories, please make sure they are in their original condition – unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached.
For an ordinary size item-If there is a quality problem and you want to apply for a refund, please upload some persuasive pictures or video, once it is verified, you can send the item back to us (customer commits the shipping cost), and we will give you a full refund of the item.
For a custom made item-If there is a quality problem and you want to apply for a refund, please upload some persuasive pictures or video, once it is verified, you can send the item back to us (customer commits the shipping cost), and we will give you a full refund of the item.
Please contact us before leaving a neutral or negative feedback.As a serious and responsible seller,we will try our best to solver your problem.Once again,thank you for ordering and hope you will like your purchase here.Your comments is very important in our business success.
If you are satisfied with your purchase and our total service,please take a mimute to leave us a positve feedback with an overall Detailled Selling Rating.